Amherst, MA: Resource Sharing Librarian – UMass Amherst

Contact Name: Vannoch Sin

Contact Email :

Institution/Organization Name: UMass Amherst

Job Location: Amherst, Massachusetts

Job Title: Resource Sharing Librarian

Application Deadline : March 31, 2017

Years of Experience Required: 2

Link to Job Posting:

Job Description: Resource Sharing Librarian – Librarian I or II

The UMass Amherst Libraries seek an innovative, service-oriented, well-organized librarian as Resource Sharing Librarian. Taking a leadership role as the coordinator for the Interlibrary Loan and Document Delivery Department (ILL/DD) Unit, the successful candidate will lead efforts to ensure an efficient, responsive interlibrary loan and document delivery service, supervising a team of para-professional staff and students, administering the day-to-day activities of a fast-paced department, and designing workflows to ensure materials are obtained and delivered expeditiously. This position will work closely with other library units to ensure there is a coordinated approach to services.
Reporting to the Head, Access Services the Resource Sharing Librarian participates as a member of library-wide groups, task forces, and project teams as appropriate. The incumbent is expected to work comfortably and with a high degree of expertise in a shared decision making environment. As the leader of the ILL/DD Unit, the incumbent will foster an environment where strategic and well-informed risk-taking is encouraged.

Duties will include:
1. Provide creative leadership and management for all phases of activity in the ILL/DD Department. Supervise personnel and administer day-to-day workflow. Recommend and implement operating guidelines, procedures, and policies in collaboration with the Head, Access Services. Interpret and apply interlibrary loan/document delivery guidelines, procedures, and policies for students, faculty and staff as necessary. Maintain regular service schedule for public access to services. Oversee and actively participate in request fulfillment as needed.
2. Establish goals, and design, plan for and implement innovative and efficient workflows that optimize the use of various technologies and systems to offer enhanced, seamless and state-of-the-art response to requests and the delivery of requested materials.
3. Collaborate with the Head, Access Services and other Access Services units in continuous planning and implementation of workflows to optimize the use of staff and technology for the provision of service and accomplishment of work. Explain, present on, and demonstrate automated procedures as required.
4. Work collaboratively and creatively with staff from other areas of the Libraries engaged in the provision of materials and services for our patrons.
5. Ensure that oral, written, and electronic instruction and assistance in using interlibrary loan/document delivery services are available for library users.
6. Serve as liaison to library departments, other libraries and vendors in matters pertaining to interlibrary loan and document delivery.
7. Maintain statistical data and copyright compliance records.
8. Maintain current awareness of best practices in the field.
9. Participate in the Libraries’ assessment program by collecting, maintaining, and recording usage statistics for monthly reports as needed.
10. Use data and assessment techniques to support evidence-based changes to services, programs, and user experience.
11. Maintain copyright compliance records.
12. Work creatively, collaboratively, and effectively to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus.
13. Demonstrate, foster, and cultivate a positive, proactive internal and external customer service culture among staff.
14. Represent the Libraries on campus committees, Five College committees, and Boston Library Consortium committees, and at selected meetings and conferences, both regionally and nationally as appropriate to job responsibilities.
15. Supervise Five College Libraries Depository and Annex activities and act as the primary Five College libraries contact for this endeavor.
16. Perform other related duties as assigned in support of the mission and goals of the unit, the department, the Libraries, and the University.



1. Master’s degree in library science, or equivalent degree from a program accredited by the American Library Association, or its appropriate equivalent in librarianship from another country, or have appropriate equivalent experience.
2. Minimum of two years of successful supervisory, management and leadership experience, along with the ability to articulate vision, set direction, and accomplish initiatives in a rapidly changing environment.
3. Knowledge of emerging technologies and their use in interlibrary loan, document delivery and distance education.
4. Familiarity with copyright and fair-use practices in an academic environment.
5. Understanding of information and bibliographic systems and their application to access and user services.
6. Experience dealing with a fast-paced, rapidly evolving environment while fostering and managing ambiguity, change and innovation.
7. Strong commitment to excellence in library service and the ability to interact effectively and work collaboratively with a variety of colleagues and clients.
8. High level of written and oral communication skills and the ability to communicate clearly in presentations.
9. Commitment to working creatively, collaboratively, and effectively to promote teamwork, diversity, equality, and inclusiveness within the Libraries and the campus.
10. Understands responsibilities with respect to conflicts of interest and behaves in ways consistent both with law and with university policy.
11. Understands and contributes to implementation of departmental and institutional goals for achieving non-discrimination and creating a respectful, inclusive environment that is supportive of diversity.
12. Uses access to sensitive and/or not-yet-public university-related information only in the performance of the responsibilities of position and exercises care to prevent unnecessary disclosures to others.
13. Excellent interpersonal, analytical, written, and oral communication skills.

1. Two years of professional or appropriate equivalent paraprofessional ILL/DD experience in an academic, research or specialized library.
2. Experience using web-based interlibrary loan forms and statistical software.
3. Substantial reference experience and working knowledge of two modern European languages highly desired.

As key partners in teaching, learning, and research at UMass Amherst and in the Commonwealth of Massachusetts, the UMass Amherst Libraries are recognized internationally as leaders in such areas as Open Education Resources, Scholarly Communications, and the development of innovative student spaces, including a variety of Learning Commons and the first large-scale 3D printing center in a university library anywhere. The main library building, the W.E.B. Du Bois Library, is the tallest academic library structure in the world, named for the Massachusetts native, founder of the NAACP, and life-long scholar on the subject of social change, and home to the Du Bois Papers, a 100,000+ item collection. Supporting freedom of inquiry, the Libraries foster a diverse and inclusive environment in which to engage with ideas and acquire the critical skills necessary for lifelong learning.

UMass Amherst, the flagship campus of the University of Massachusetts system, sits on nearly 1,450 acres in the scenic Pioneer Valley of Western Massachusetts, 90 miles from Boston and 175 miles from New York City. The campus provides a rich cultural environment in a rural setting close to major urban centers.


Application Instructions:
Please apply online at and submit a letter of application, resume, and contact information (phone and email) for three professional references by March 31, 2017 for priority consideration. Applications will be accepted until the position is filled.

The University of Massachusetts Amherst is strongly committed to excellence and actively supports cultural diversity. As part of a commitment to its own multicultural community, the Libraries seek an individual with a demonstrated commitment to diversity and one who will understand and embrace University initiatives and aspirations. The University of Massachusetts Amherst is an Affirmative Action/Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities and encourages applications from these and other protected group members.

About UWiSchool

Student & Alumni Services Coordinator for the School of Library & Information Studies at the University of Wisconsin-Madison
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