The Knowledge Resources Associate is responsible for electronic and physical records management and knowledge sharing for the following: to accession and archive firm project documents in Microsoft SharePoint, conduct reference research, architect solutions for information sharing in Microsoft SharePoint, and assist with formulating firm policies and best practices around content management. Reports to the Knowledge Resources Manager.
Records Management and Reference
Manage the firm’s records (primarily digital) and leverage them to enhance client services, cultivate professional practice, and inform firm decision making
Oversee related records and document policies. Communicate best practices around document management
Oversee maintenance of the firm’s physical archives
Respond to reference requests from consultants and other staff using Microsoft SharePoint and physical archives on site, as well as publically available resources
Summarize research for firm principals and consultants in a variety of formats, from bibliographies to short-form literature reviews
Maintain the firm’s library and provide access to physical materials as needed
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Maintain industry awareness and capture pertinent third-party research and data
Foster a culture of knowledge sharing and collaboration across the firm
SharePoint and Knowledge Sharing
Assist with ongoing maintenance of and improvements to SharePoint 2013 environment, including developing new pages, participating in strategic planning, and maintaining the homepage
Assist with staff-wide SharePoint training sessions and troubleshooting
Work with project teams to ensure remote consultants are able to collaborate with Chicago teams during project work via SharePoint sites
Develop awareness of the knowledge base in SharePoint
Disseminate relevant industry news to staff on a regular basis
Manage firm subscriptions to industry publications, both physical and digital
Comfort with large data sets, data manipulation, and management
Strong research, communication, and customer service skills
Demonstrate knowledge of the principles of organizing and indexing information
Familiarity with document tagging, taxonomies, managed metadata
Familiarity with database management best practices
Comfort with a wide variety of technologies and data sources, and a willingness to learn
Ability to work with minimal direction and under pressure to meet exacting deadlines.
Willingness to maintain high standard of client deliverables
Ability to apportion time and prioritize tasks to satisfy deadlines
Undergraduate degree required; Master of Information Science preferred
1-2 years of relevant work experience preferred, but not necessary
Experience with Microsoft SharePoint administration, or another knowledge sharing platform
Advanced Proficiency in Microsoft Word, PowerPoint, Excel, and Visio
Familiarity with best practices related to UX/UD and responsive design
Interest in professional organizations such as SLA, ARMA, or SAA
Send a resume and cover letter to Tina Yarovsky (email@example.com). No calls, please.
GG+A has built a high-performance culture across all of its products and services. It is client-centric and committed to responding swiftly to client needs and requirements. It is a challenging environment that seeks intelligent, energetic, self-motivated individuals who are achievement-oriented and have high integrity. The firm’s strategy is to continue to grow, serving a widening global constituency of nonprofits, especially in the sectors of higher education, academic healthcare, independent schools, arts and culture, and selected institutions in human services, and national and global charities.
The primary mission of GG+A is to assist its clients in the substantial improvement and acceleration of their fundraising programs. It seeks to align those programs with the institution’s core mission and ensure their sustainability.
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