This individual will provide professional services to support the organization’s Records and Information Management (RIM) program. Maintain structures, processes, and training that reduce records management risks and improve business productivity.
DUTIES AND RESPONSIBILITIES
•Analyzes a wide variety of Company information to determine appropriate retention, handling, and storage that meets legal and operational compliance requirements.
•Classifies and catalogs records according to Company standards and industry best practices.
•Configures and monitors record-keeping systems to meet the needs of the RIM program. Serves as the liaison with technical staff for RIM software maintenance and upgrades to ensure proper system functioning.
•Partners with Systems Analysts, Business Analysts, and business subject matter experts to ensure enterprise and departmental classification structures are applied to reduce records management risks and improve business productivity.
•Monitors for quality assurance.
•Evaluates system application compliance with retention policies and works with resource owners and IT to resolve issues. Serves as RIM subject matter expert on IT projects to ensure records and information management requirements are defined and implemented in technology systems.
•Creates and delivers training in a variety of formats to all areas of the Company in order to ensure compliance with records and information management policies and procedures.
•Performs research and collaborates with Legal staff and other departments to keep the retention schedule up-to-date and to resolve retention issues.
•Facilitates the annual records destruction process with record owners in business units.
•Assists in maintaining the RIM departmental intranet page.
•Analyzes enterprise search usage trends and identifies and recommends improvements to the search application focusing on usability.
Education and Experience
•Minimum of a bachelor’s degree in information science and technology, information management, library science, or related field.
•Two or more years of experience in a records analyst role preferred.
Knowledge, Skills and Abilities
•Strong skills in information organization, classification, and research.
•Working knowledge of Generally Accepted Recordkeeping Principles.
•Adept at building relationships with a demonstrated commitment to providing excellent service to customers.
•Highly organized with demonstrated ability to prioritize and execute assignments with little supervision.
•Strong problem-solving skills with demonstrated ability to find creative solutions to complex information management problems.
•Current on workplace technology issues as they relate to the management of information (e.g., bring your own device, electronic preservation, system usability, search user behavior, etc.).
•Knowledge of the legal hold process and issues related to e-discovery.
•Knowledge of records management software functionality. SharePoint experience preferred.
•Able to physically perform manual functions of the position.