Glendale, WI; Head of Adult Services, North Shore Library

Service Commitment
The North Shore Library is committed to providing the highest quality of service to both
internal and external customers. To achieve this level of service, employees are
expected to be knowledgeable, competent, dependable, and courteous in the
performance of their job responsibilities and to work cooperatively with other
employees. The North Shore Library is a dynamic work environment requiring
employees to be adaptable.
General Purpose of Position
This full time leadership position works with Heads of Youth Services, Reference &
Technical Services, Circulation and the Library Director as part of the Library’s
Management Team. This position is responsible for planning, managing and evaluating
library services and programming for adults. The Head of Adult Services is responsible
for identifying and interpreting user needs; providing direct library services to customers of all ages such as reference, readers’ advisory, technology training and assistance. Additionally, this position is responsible for collection of all Adult Fiction and technology management. The Head of Adult services directly supervises the part-time Adult Reference Librarian.

Essential Duties and Responsibilities
1. Works with the Heads of Circulation, Youth Services, Technical Services and the
Library Director as part of the Library’s Management Team.
2. Supervises, mentors and evaluates all staff assigned to Adult Services.
3. Collection Development of all materials related to Adult Fiction.
4. Contribute to a positive, helpful, friendly, inviting environment for library users
and maintain a level of excellent customer service.
5. Provide friendly, confidential reference services, reader’s advisory and
technology assistance to patrons when working on the Reference Desk.
6. Creates bibliographies and reading recommendations flyers.
7. Arranges Adult programs and activities and participates in publicity, community
relations and special events.
8. Manage library technology: in conjunction with IT services provided by the
Milwaukee County Federated Library System, manage in-house technology
needs including purchasing and installing software, tracking needed software
and hardware updates, maintaining knowledge of time-management software 2
and other network-specific tools so as to act as point person for other staff and
troubleshoot issues for MCFLS IT.
9. Manages Adult Outreach by reaching out to other community organizations that
work with adults to inform them of the library’s services and to collaborate on
special projects.
10. Monitor and evaluate the effectiveness of library services and programs; making
adjustments as necessary to assure the delivery of the highest quality service.
11. Participates in budgetary planning; monitors collection and programming
12. Identify and collaborate on grants and other funding opportunities to support
programs and services.
13. Collects and maintains monthly library statistics as assigned by the Library
14. Cultivate and maintain in-depth knowledge of all library operations,
recommending and implementing policy and procedural changes when needed.
15. Attends conferences, workshops, webinars and meetings and reads professional
literature to stay informed on issues related to adult library services.
16. Serves on professional and community committees, as requested, to advance
the library and the library profession.
17. Performs other duties, as assigned.
The requirements listed below are representative of the knowledge, skill, and abilities
necessary to successfully perform the essential duties and responsibilities of this position.
Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
Education and Experience
 Master’s degree in Library Science (MLIS) from an American Library Association
accredited institution or its equivalent.
 Minimum of two years of experience as a public services librarian.
Knowledge and Skills Required
1. Ability to develop a strong awareness of local needs and interests and to apply
that knowledge in the selection of library materials and the development of
library programs.
2. Ability to work comfortably with patrons of all ages and backgrounds.
3. Above-average communication skills, appropriate to a position requiring both
people and content management, as well as marketing and promotion.
4. Ability to work independently, organize and prioritize work, respond to
varied/changing work demands and make decisions as required.
5. Good interpersonal skills and ability to maintain and foster cooperative and
courteous working relationship with direct reports, the public, and peers.
6. Friendly and helpful manner, appropriate to a position where constant public
contact is involved and the maintenance of good public relations in essential.
7. Understanding of basic library principles, procedures, technology, goals, and
philosophy of service.
8. Strong understanding of computer technology and software; including thorough
knowledge of Microsoft Office products.
9. Basic knowledge of HTML.
10. Ability to effectively use the Internet, search engines, and social media tools.
11. Ability to learn pertinent computer programs and to effectively use them to
perform assigned duties.
12. Ability to operate all items listed under Tools and Equipment Used.
13. Ability to effectively present information and respond to questions from
individuals and groups.
14. Initiative, ability to work both independently and as part of a team.
15. Ability to maintain confidentiality of library users’ information.
16. Promptness, reliability, able to maintain good attendance record.
17. Knowledge of English grammar and spelling.

Physical Demands
1. Majority of work time is standing, walking, and reaching in front of body.
2. Bending, twisting, stooping and reaching overhead with simultaneous use of
hand, wrist, and fingers.
3. Far vision at 20 feet or further; near vision at 20 inches or less.
4. High use of computer screen.
5. Fingering: keyboarding, writing, and processing (applying labels, tags, barcodes,
and covers).
6. Lifting and carrying: 20 pounds or less.
7. Pushing and pulling: objects weighing 300 pounds on wheels.
8. Talking and hearing ordinary conversation in person or on the phone in a quiet
and sometimes noisy environment.
Mental Requirements
1. Ability to comprehend and effectively follow instructions received both verbally
and in written form.
2. Ability to work well under pressure and handle fast paced, stressful situations.
3. Ability to interpret technical regulations, policies and instructions.
4. Analytical Skills: Identify problems and opportunities; review possible
alternative courses of action before selecting one; utilize information, resources
available when making decisions.
5. Planning and Organization Skills: Develop long-range plans to solve complex
problems or take advantage of opportunities; establish systematic methods of
accomplishing goals.
6. Problem-Solving Skills: Develop feasible, realistic solutions to problems;
recommend actions designed to prevent problems from occurring; and refer
problems to Library Director when necessary.
7. Ability to exercise judgment and reasoning in enforcement of policies.
8. Communication Skills: effectively communicate ideas and information both in
written and verbal form.
9. Mathematical Ability: calculate basic arithmetic problems (addition, subtraction,
multiplication and division) without the aid of a calculator and understand a
financial spreadsheet.
10. Reading Ability: effectively read and understand information contained in emails,
reports and bulletins, etc.
11. Time Management: set priorities in order to meet assignment deadlines.
12. Alphabetical/Numerical Ability: effectively arrange materials in appropriate
13. Ability to handle collection of money and make change.

1. Inside work environment.
2. Frequently dusty work conditions.
3. Exposure to environmental factors: repetitive motions of using computer
keyboard and picking up and setting down books.
4. Noise level is moderately quiet.
5. Work hours may include evenings and weekends.

Automated shared resource system (CountyCat and Sierra), networked personal
computer and peripherals, mobile devices, printers, ereaders, wireless router, copy
machine, scanner, telephone, cash register.


About UWiSchool

Student & Alumni Services Coordinator for the School of Library & Information Studies at the University of Wisconsin-Madison
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