Yale University offers exciting opportunities for achievement and growth in New Haven, Connecticut. Conveniently located between Boston and New York, New Haven is the creative capital of Connecticut with cultural resources that include two major art museums, a critically-acclaimed repertory theater, state-of-the-art concert hall, and world-renowned schools of Architecture, Art, Drama, and Music.
Position Focus: Under the supervision of the Associate Director for Frontline Services, the Frontline Services Supervisor assists with the oversight of operations at service points in Sterling Memorial and Bass Library, including the SML service desk, the Bass service desk and the Microform Reading Room in the evenings and weekends. Demonstrates and instills a strong understanding of excellent customer service, facilitates communication and coordination between the Librarian for Frontline Services and staff, and fosters a cooperative, team‐oriented work environment. In close collaboration with the Associate Director of Frontline Services, the Frontline Services manager assists with the implementation of new technologies, services and workflows and actively seeks out service improvements. Supervises, motivates and coaches six support staff members. Establishes, monitors and incorporates performance indicators to assess and improve the quality of services provided by the unit. Investigates and implements improvements to workflow and technology. Contributes to development of system wide public services policies and procedures. Writes documentation and revises procedures. Participates in planning activities as part of the Sterling/Bass managerial team.